Cancellation & Refund Policy

An employer may close or withdraw an opportunity before accepting a talent application, and talent may withdraw an application before accepting a contract. Tell any affected candidates or employer promptly. No platform refund is due where AdorWorks collected no fee.

A separate paid consultation, assessment, recruitment campaign or managed service may have a proposal or order form with its own deposit, rescheduling and cancellation terms. Those specific written terms control for that service.

The accepted contract or statement of work controls cancellation. The parties should record the cancellation in writing and agree:

• the effective cancellation date and reason;
• which milestones or deliverables are complete, accepted, rejected or still correctable;
• payment for accepted work and reasonable approved expenses;
• the treatment of advance payments, unused amounts and work in progress;
• delivery or return of files, equipment, credentials and confidential information; and
• ownership or permitted use of completed and partially completed work.

Cancellation does not automatically remove a duty to pay for accepted work, and it does not automatically give either party ownership of work where the contract says otherwise.

Because current payments happen directly between the employer and talent or service provider, the person who received the money controls any refund. AdorWorks cannot debit an account, reverse a mobile-money or bank transfer, or guarantee recovery. We can review platform records, help the parties communicate, document an agreed outcome and restrict an account where the evidence shows misconduct.

A refund may be appropriate under the parties’ contract or applicable law, including for a duplicate payment, an agreed unused advance, a service not started after valid cancellation, a material failure to deliver, or an unauthorised payment. The amount may be full or partial depending on accepted work, approved expenses, correction opportunities and the governing contract.

1. Notify the other party in writing and pause any disputed, unapproved work where safe to do so.
2. Use the contact form and include the opportunity or contract reference, amount, currency, payment date, requested outcome and a concise timeline.
3. Keep the contract, invoice, payment confirmation, messages, deliverables and approval evidence. Redact unrelated sensitive information and never send a password, one-time code, PIN or complete card details.
4. Respond to reasonable requests for information. AdorWorks may ask both parties for evidence and may propose correction, partial acceptance, a revised milestone, replacement or a payment adjustment.

Review time depends on complexity, evidence and the payment channel. We will acknowledge and handle requests as promptly as practical, but we do not promise a fixed outcome or completion time during the pilot.

For suspected fraud, a duplicate transfer or an unauthorised payment, contact the bank, mobile-money operator or other payment provider immediately as well as AdorWorks. Their deadlines and investigation rules may apply. Nothing in this policy asks you to surrender a chargeback, statutory refund or other mandatory right. Deliberately making a false payment dispute or chargeback is a violation of our Community Standards.

If AdorWorks introduces paid platform services or in-platform payments, the price, payer, timing, cancellation window, refund eligibility, payment provider and processing deductions will be shown before purchase or acceptance. New terms will apply prospectively. Funds will only be handled through a licensed, documented arrangement; they will not be described as escrow unless the legal and operational requirements for escrow are actually met.

Closing an AdorWorks account is separate from cancelling a project. Active contracts, unpaid accepted work, disputes and confidentiality duties must be resolved. Some records may be retained for legal, tax, safety, fraud-prevention and audit purposes under the Privacy Policy.

We may update this policy as the operating and payment model develops. Material changes will be dated and will not take away an accrued mandatory right. Questions or requests can be sent through the AdorWorks contact form or to info@adorworks.net.